These Terms and Conditions set out the basis on which Rubbish Clearance Brentford provides rubbish removal, junk collection and related waste clearance services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person or organisation requesting or receiving the rubbish clearance or waste collection services.
Company means Rubbish Clearance Brentford, the waste collection service provider.
Services means any rubbish clearance, junk removal, waste collection, loading, transportation, recycling, disposal or related services supplied by the Company to the Customer.
Waste means any materials, items, goods or refuse presented by the Customer for collection and removal as part of the Services.
Contract means the agreement between the Company and the Customer for the supply of Services, made up of these Terms and Conditions and any written or verbal booking confirmation.
The Company provides rubbish clearance and waste collection services to domestic, commercial and other customers. Our Services typically include loading Waste onto our vehicle, transporting it from the collection address and arranging lawful treatment, recycling or disposal at authorised facilities.
The exact scope of the Services for each job will be confirmed at the time of booking or on arrival at the site following an on-site assessment. The Company reserves the right to decline any collection if the Waste presented is hazardous, prohibited, unsafe to handle or materially different in volume or type from that described at the time of booking.
The Customer may request a booking by telephone, email or online enquiry. Bookings are subject to availability and are not confirmed until accepted by the Company.
When making a booking, the Customer must provide accurate and complete information, including:
1. Full collection address and contact details.
2. Description of the Waste type and approximate volume or quantity.
3. Details of access restrictions including parking, stairs, lifts, security gates or narrow entrances.
4. Preferred date and time window for the Service.
The Company may provide an initial estimate based on the information supplied. Any estimate given prior to arrival is indicative only and not binding. The final price will usually be confirmed on site after inspection of the Waste and access conditions.
By confirming a booking, the Customer warrants that they have the authority to enter into the Contract, that they are the owner of the Waste or authorised by the owner to arrange its removal, and that they accept these Terms and Conditions.
The Customer is responsible for ensuring that our staff and vehicles have safe and reasonable access to the collection point at the agreed time. This includes arranging parking permissions, providing accurate entry codes or keys where necessary and clearing any obstacles that might prevent safe removal.
If suitable access or parking is not available on arrival, the Company may, at its discretion, either charge a waiting fee, adjust the price to reflect any additional time and labour required, or treat the visit as a failed attendance and apply a call-out or cancellation fee as set out in section 8.
The Customer must ensure that:
1. The Waste presented for removal corresponds to the description given when booking.
2. The Waste is reasonably accessible, safely located and not contaminated with hazardous substances unless previously disclosed and expressly agreed.
3. Any items the Customer does not wish to be removed are clearly separated from the Waste.
4. Any necessary permissions, permits or consents for the removal are in place.
The Company is not responsible for unintended removal of items where the Customer has failed to clearly identify and separate items that are not to be taken. The Customer should be present at the time of collection to oversee the process, unless otherwise agreed. Where the Customer is not present, they accept that the judgment of our staff in identifying the Waste to be removed will be final.
Prices for Services are generally based on the volume and type of Waste, the labour required, access conditions and any additional charges such as special handling or disposal fees. The Company will usually provide a price or price range before carrying out the work.
Any quotation provided before inspection is an estimate only. Once on site, our staff will assess the Waste and confirm the final price before loading. If the Customer does not accept the final price, they may decline the Service, in which case the Company reserves the right to charge a call-out fee to cover travel time and administrative costs.
Prices stated include transport and standard disposal costs unless otherwise specified. Additional charges may apply for restricted or difficult access, excessive dismantling, overweight loads, out-of-hours attendance or the presence of certain materials that incur higher disposal or treatment costs.
Unless otherwise agreed in writing, payment is due in full on completion of the Service at the collection site. The Company accepts payment by cash, debit or credit card and may accept bank transfer by prior arrangement.
For business customers or regular clients with agreed credit terms, the Company may issue an invoice payable within a specified period. If payment is not received by the due date, the Company reserves the right to charge interest on the overdue amount at the statutory rate and to recover any reasonable costs incurred in pursuing late payment.
The Customer is responsible for ensuring that the person present at the collection is authorised to make payment on their behalf. The Company is entitled to suspend or withhold further Services to any Customer with overdue balances.
The Customer may cancel or reschedule a booking by giving reasonable notice to the Company. Where the Customer cancels more than 24 hours before the scheduled collection time, no cancellation fee will normally be charged.
If the Customer cancels with less than 24 hours notice, or if our staff attend the collection address but are unable to carry out the Service due to lack of access, incorrect address details, absence of the Customer or their representative, or because the Waste is materially different from that described, the Company may apply a cancellation or call-out fee to reflect the time and costs incurred.
Where the Company needs to cancel or reschedule a booking due to unforeseen circumstances such as vehicle breakdown, staff illness, extreme weather or safety concerns, we will notify the Customer as soon as reasonably practicable and offer an alternative date or time. The Company will not be liable for any loss arising from such cancellation or rescheduling, other than a refund of any prepayments taken for Services not provided.
The Company operates in accordance with applicable UK waste management legislation and regulations. All Waste collected as part of the Services will be transported and disposed of through licensed and authorised facilities wherever required.
The Customer must not present hazardous or prohibited materials unless expressly agreed in advance. Prohibited materials may include, but are not limited to:
1. Asbestos or asbestos containing materials.
2. Chemicals, solvents, oils, paints, fuels or clinical waste.
3. Gas bottles, pressurised containers or explosives.
4. Raw food waste in excessive quantities or decomposing organic matter posing a health risk.
5. Any other material classified as hazardous or requiring specialist handling, permits or disposal routes.
If such materials are discovered within the Waste once our staff are on site or after loading, the Company may decline to remove them, adjust the price, or return them to the Customer if safe and lawful to do so. The Customer will be responsible for any additional costs, fines or penalties arising from inaccurate description or unlawful inclusion of prohibited materials.
The Company will exercise reasonable care and skill in providing the Services. However, except as required by law, the Company shall not be liable for:
1. Indirect or consequential losses, loss of profit, loss of business or loss of opportunity.
2. Damage to items or property where access is restricted and the Customer has requested or agreed to removal despite the risk of damage.
3. Any loss arising from inaccurate, incomplete or misleading information supplied by the Customer.
4. Loss or removal of items that the Customer failed to clearly separate or identify as not to be taken.
Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded.
If the Company is found liable for damage to property, the liability will, so far as permitted by law, be limited to the reasonable cost of repair or replacement of the damaged item, taking into account its age and condition, and shall not exceed the total price paid or payable for the relevant Services.
The Customer agrees to indemnify and hold harmless the Company, its employees and agents from and against any claims, costs, damages, fines or expenses arising out of:
1. The Customer's breach of these Terms and Conditions.
2. The inclusion of hazardous or prohibited Waste not previously declared.
3. Any infringement of third party rights relating to the Waste or its removal.
This indemnity shall not apply to the extent that any claim arises from the negligence or wilful misconduct of the Company.
The Company will use reasonable efforts to attend the collection address within the agreed time window. However, specified arrival times are estimates only and may be affected by traffic, prior jobs, weather, road closures or other circumstances beyond our control.
The Company shall not be liable for any delay or failure to perform the Services where such delay or failure is due to events beyond our reasonable control, including but not limited to accidents, breakdowns, extreme weather, strikes or public transport disruption.
If the Customer is dissatisfied with any aspect of the Service, they should raise the issue with the attending team at the time of the collection where possible or contact the Company as soon as reasonably practicable after the Service has been carried out.
The Company will investigate complaints in a fair and timely manner and may request photographs, receipts or other evidence to assess the issue. Where a complaint is upheld, the Company may, at its discretion, offer a partial refund, a repeat visit or another appropriate remedy.
The Company will collect and use personal data such as contact details, addresses and payment information for the purpose of providing the Services, managing bookings, processing payments and maintaining records.
Personal data will be handled in accordance with applicable data protection laws. The Company will not sell or disclose personal data to third parties except where necessary to deliver the Services, process payments, comply with legal obligations or enforce these Terms and Conditions.
The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, regulatory requirements, or our business practices. The version in force at the time of the booking will apply to that Contract. Updated Terms and Conditions may be made available on request or through our usual communication channels.
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted so far as necessary, and the remaining provisions shall continue in full force and effect.
These Terms and Conditions, together with any written or verbal confirmation of booking and agreed pricing, constitute the entire agreement between the Company and the Customer in relation to the Services. The Customer acknowledges that they have not relied on any statement, promise or representation not expressly set out in the Contract.
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with any Contract between the Company and the Customer, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or connected with these Terms and Conditions or the provision of the Services.
By booking or using the Services of Rubbish Clearance Brentford, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.
Read the UK service terms and conditions for Rubbish Clearance Brentford, including booking process, payments, cancellations, liability, waste regulations and governing law.
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