This Privacy Policy explains how Rubbish Clearance Brentford collects, uses, stores and protects personal data relating to our rubbish clearance, waste removal and associated services. It applies to all Rubbish Clearance Brentford customers and prospective customers in our service area, including individuals and businesses who contact us, request a quote, make a booking or otherwise use our services.
Rubbish Clearance Brentford is a rubbish clearance and waste removal service provider operating in the Brentford area and surrounding locations. For the purposes of applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018, we are the data controller of the personal data described in this Privacy Policy.
We may collect and process the following categories of personal data when you interact with us or use our services:
Identification and contact details, such as your name, address, telephone number and email address.
Service and booking information, such as property access details, type and volume of waste, preferred dates and times, and any instructions you give us relating to the service.
Payment and billing details, such as partial card details collected by our payment processor, billing address and records of payments made and received. We do not store full card numbers or security codes.
Communication records, such as emails, messages, telephone call notes and any correspondence relating to quotes, bookings, complaints or enquiries.
Technical information, such as your IP address, device and browser type, and basic usage data where you interact with our website or online tools.
Marketing preferences, such as whether you have opted in or out of receiving marketing communications from us.
We collect personal data in a variety of ways, including:
Directly from you when you contact us by telephone, email, contact form or social media to request information, a quote or to make a booking.
Through our website when you fill in online forms or request that we contact you.
From payment transactions when you pay for our services via our chosen payment processor.
From publicly available sources or third parties where you have given permission for your details to be shared for service provision purposes, such as property managers, landlords or business contacts.
We only process your personal data where we have a lawful basis under data protection law. The main lawful bases we rely on are:
Performance of a contract. We process your personal data in order to provide our services to you, to respond to your enquiries, to issue quotes and invoices and to manage your bookings and payments.
Compliance with legal obligations. We may process personal data where we are required to do so by law, for example to maintain accounting records, comply with waste disposal regulations or respond to lawful requests from regulatory or law enforcement authorities.
Legitimate interests. We may process your personal data for our legitimate business interests, such as managing and improving our services, handling customer service queries, protecting our business from fraud or misuse and maintaining accurate internal records. When we rely on this basis, we balance our interests against your rights and freedoms and only process what is necessary.
Consent. Where required by law, we will rely on your consent to send you direct marketing communications by email, text or phone. You may withdraw your consent at any time by contacting us using the details provided in this Privacy Policy or by using any opt-out method we provide.
We use the personal data we collect for the following purposes:
To provide, manage and fulfil rubbish clearance and waste removal services you have requested or agreed to receive.
To prepare and provide quotations, confirm bookings, manage schedules and communicate with you about our services.
To process payments, issue invoices and receipts and maintain accurate financial and accounting records.
To handle enquiries, feedback, complaints and disputes, and to provide customer support.
To manage our relationship with you, including notifying you about changes to our services, terms or policies.
To send you marketing communications, offers or service updates where you have consented or where we are otherwise legally permitted to do so.
To improve our services, operations and website, and to monitor usage patterns for security and performance purposes.
To comply with legal and regulatory obligations, and to protect our rights, property and safety as well as those of our customers and third parties.
We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy. These third parties act as data processors or independent controllers, depending on the circumstances.
Service providers and contractors who assist us in delivering our services, such as drivers, waste management and recycling partners and subcontractors working on our behalf.
IT and communication providers who host our systems, email services, website, booking tools or data storage solutions.
Payment processors and financial service providers who process transactions and help us manage payments and refunds.
Professional advisers, such as accountants or legal advisers, where necessary for business administration, legal claims or compliance.
Regulators, law enforcement bodies or other authorities where required by law or to protect our legal rights or the rights of others.
We require our data processors to use appropriate technical and organisational measures to protect your personal data and to process it only in accordance with our instructions and applicable data protection laws.
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements.
Customer and booking records are generally retained for up to seven years from the end of our relationship with you, in order to comply with tax, accounting and contractual limitation periods.
Communication records, such as emails or messages, are kept for as long as is reasonably necessary to manage your enquiry, resolve any issues and maintain appropriate business records.
Marketing data is kept for as long as you remain opted in to receive marketing from us. If you opt out, we will retain limited information to record your preference and ensure you are not contacted further for marketing purposes.
We regularly review our retention periods and securely delete or anonymise personal data when it is no longer required.
Our primary operations and data storage are located within the United Kingdom. If we engage service providers located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as the use of standard contractual clauses or equivalent measures required under data protection law.
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, accidental loss, alteration or disclosure. These measures include access controls, secure storage, staff training and procedures for handling any suspected data breaches. While we strive to protect your data, no system can be completely secure, and you share information with us at your own risk.
Under data protection law, you have certain rights in relation to your personal data. These include:
The right to access your personal data and receive a copy of the information we hold about you.
The right to request correction of any inaccurate or incomplete personal data.
The right to request deletion of your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected.
The right to object to our processing of your personal data based on legitimate interests, and the right to object to direct marketing at any time.
The right to request restriction of processing of your personal data in certain circumstances.
The right to request the transfer of your personal data to you or another organisation in a structured, commonly used and machine-readable format, where technically feasible.
Where we rely on consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw consent.
If you wish to exercise any of these rights, please contact us using the contact details provided in this Privacy Policy. We may need to verify your identity before responding to your request.
If you have concerns about how we handle your personal data, we encourage you to contact us so we can try to resolve the issue. You also have the right to lodge a complaint with the UK data protection authority, the Information Commissioner's Office.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. Any changes will take effect when the updated version is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data as a customer of Rubbish Clearance Brentford in our service area.
GDPR-compliant privacy policy for Rubbish Clearance Brentford customers, detailing what personal data is collected, how it is used, lawful basis, retention, processors, and your rights.
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